You’re live on SAP TM — and nothing works the way the deck promised.
The trucks still need to leave the dock, but planners have gone back to spreadsheets, execution is unreliable, and the confidence you had at go-live is gone. This is the most common call we get, and it is fixable.
What we do. We start with a two-week triage: a senior, onshore assessment of what’s actually broken, what it’s costing you, and the shortest path to fixed. We look at the whole chain — freight unit building, planning and tendering, execution, and settlement — and separate the genuine defects from the process gaps and the training gaps. Then we stabilize execution first, so the business can operate, before working back through the structural fixes. The goal is simple: get you actually using the system you already paid for, and restore user trust so people stop routing around it.
Engagement shape. A fixed-fee, two-week triage assessment that ends with a written remediation roadmap you can execute with us or without us. Remediation is scoped from what the triage finds — no open-ended hours, no bigger-program upsell.
Why us. Wes Hayden brings 18+ years in SAP TM, including global TM template design and rollout across four continents for a $90B+ enterprise — the kind of range that lets us tell a real defect from a process problem quickly. Senior people only, 100% onshore.